Terms & Conditions, Refund Policy, Pricing & Promotion Policy.
The following terms of service (these "Terms of Service"), govern your access to and use of the Worlyn website, including any content, functionality, and services offered on or through www.Worlyn.com (the "Site") by Worlyn International Ltd. and, with respect to payment processing services, by its subsidiaries: Worlyn Inc. (Worlyn Shaftsbury Street South, Derby, Derbyshire, United Kingdom) for payments made from Worldwide. Worlyn International Ltd. and its subsidiaries are collectively referred hereto as "Worlyn" "we" or "us".
The site is offered and available to users who are 1 year of age or older. If you are under 13 you may not use this Site or the Worlyn services. By using this Site, you represent and warrant that you are of legal age to form a binding contract and meet all of the foregoing eligibility requirements. If you do not meet all of these requirements, you must not access or use the Site.
Our customer support team is available 24/7 if you have any questions regarding the Site or Terms of Service. Contacting our Customer The support team can be performed by submitting a request here.
The original language of these Terms of Service, as well as all other texts throughout the Site, is English. Worlyn makes available this translation for convenience only. In case of conflicts between the original English version and any translation, the English version shall prevail.
Buyers are users who purchase services on Worlyn.
Custom Offers are exclusive proposals that a seller can create in response to specific requirements of a Buyer.
Custom Orders are requests made by a Buyer to receive a Custom Offer from a Seller.
Disputes are disagreements experienced during an order between a Buyer and Seller on Worlyn.
Worlyn Balance is the aggregated amount of your Revenue as a Seller and/or returned payments from canceled orders as a Buyer.
Worlyn Credits are credits that Worlyn may provide users to be used only for purchases on Worlyn, subject to these Terms of Service or any other applicable laws and/or terms.
Worlyn-Jobs Extras are additional services offered on top of the Seller Gig for an additional price defined by the Seller.
Worlyn-Jobs Packages allow Sellers to offer services at different formats and prices. Packages can include upgrades, which lets Sellers price their service for a basic price of over $1.
Worlyn-Jobs The page is where the Seller can describe their Gig and the Gig terms and the Buyer can purchase the Gig and create an order.
Worlyn-Jobs / Gigs are services offered on Worlyn.
Logo Design is an original design for a logo uploaded by a Seller through the Worlyn Logo Maker.
Logo Maker is the automated logo design tool offered by Worlyn to users as further explained in these Terms of Service.
Order page is where Buyers and Sellers communicate with each other in connection with an ordered Gig.
Orders are the formal agreement between a Buyer and Seller after a purchase was made from the Seller Gig Page.
Payment Services Provider(s) are service providers that provide payment services to Buyers and Sellers in connection with the Worlyn the platform, including with respect to the collection of funds from Buyers in connection with purchases, remittance, and withdrawal of funds to Sellers, currency exchange services in connection with payments in local currencies, and the holding of funds in connection with Worlyn Balances.
Revenue is the money that Sellers earn from completed orders and can either withdraw or use to purchase on Worlyn, subject to these Terms.
Sellers are users who offer and perform services through Gigs or through the Logo Maker on Worlyn.
Overview (Main terms, in a nutshell)
Only registered users may buy and sell on Worlyn. Registration is free.
Gigs on Worlyn may be offered at a base starting price of $3. Some Gigs are offered at a base price of more than $5 as determined by the Seller.
Buyers pay Worlyn in advance to create an order (see Purchasing Section below regarding payment terms).
Orders are purchased through the Order button found on a Seller Gig the page or through a Custom Offer.
For fees and payments please read the purchasing section.
Sellers must fulfill their orders, and may not cancel orders on a regular basis or without cause. Canceling orders will affect Seller's reputation and status.
Sellers gain account statuses (Levels) based on their performance and reputation. Advanced levels provide their owners with benefits, including offering services for higher prices through Gig Extras, or selling their Gig in multiples.
Users may not offer or accept payments using any method other than placing an order through Worlyn.com.
When purchasing a Gig, Buyers are granted all rights for the delivered work, unless otherwise specified by the Seller on their Gig page. Note: some Gigs charge additional payments (through Gig Extras) for Commercial Use License. See our Ownership Commercial Use License sections below for more information.
Worlyn retains the right to use all published delivered works for Worlyn marketing and promotion purposes.
Users undertake to comply with Worlyn Community Standards, which are a set of behavior rules and guidelines, applicable to the Worlyn community and marketplace in addition to these Terms of Service, as updated from time to time.
Worlyn offers its users the Logo Maker, which allows certain Sellers to offer various original logo designs for Buyers to adjust and customize per their own specific needs, using especially automated design tools. Through the Logo Maker, Buyers purchase full commercial use rights to the Logo Design embedded with their brand name.
Sellers create Gigs on Worlyn to allow Buyers to purchase their services.
Sellers may also offer Custom Offers to Buyers in addition to their Gigs.
Each Gig you sell and successfully complete accredits your account with net revenue of 80% of the purchase amount.
Worlyn accredits Sellers once an order is completed. See our "Orders" section below for a definition of a completed order.
If an order is canceled (for any reason), the funds paid will be returned to the Buyer Worlyn Balance.
Revenues are only made available for withdrawal from the Revenue page following a safety clearance period of 8 days after the order is marked as complete. Sellers are eligible to withdraw revenue following a safety clearance period of 14 days after the order is marked as complete.
Sellers may not promote their Gigs or any Worlyn content via the Google Ads platform.
Sellers may withdraw their revenues using one of Worlyn withdrawal options (see Withdrawal Section below regarding payment terms).
The Seller's rating is calculated based on the order reviews posted by Buyers. High ratings allow sellers to obtain advanced seller levels (see Levels below). In certain cases, exceedingly low ratings may lead to the suspension of the Seller account.
For security concerns, Worlyn may temporarily disable a SellerÃ¢â‚¬â„¢s ability to withdraw revenue to prevent fraudulent or illicit activity. This may come as a result of security issues, improper behavior reported by Buyers or associating multiple Worlyn accounts to a single withdrawal provider.
Sellers are responsible for paying any direct or indirect taxes, including any GST, VAT, or otherwise, which may apply to them depending on residency or location. Sellers represent and warrant that they comply, and will comply at all times, with their obligations under income tax provisions in their jurisdiction. The price is shown on the Gig page or on the Logo Maker order page is inclusive of all such taxes and charges that may apply to the Sellers.
Appointment as Limited Payment Collection Agent: Seller hereby appoints Worlyn as SellerÃ¢â‚¬â„¢s limited authorized payment collection agent solely for the purpose of accepting payments (via its Payment Services Provider, if applicable) from Buyer, and remitting those payments to Seller. Seller agrees that payment from Buyer to Worlyn shall be considered the same as a payment made directly to Seller. BuyerÃ¢â‚¬â„¢s payment obligation to Seller will be satisfied upon receipt of payment by Worlyn (or its Payment Services Provider, as applicable), and Worlyn (via its Payment Services Provider, as applicable) is responsible for remitting the funds to the Seller in the manner described in these Terms of Service. In the event that Worlyn (via Payment Services Provider) does not remit any such amounts to Seller, the Seller will have recourse only against Worlyn and not the Buyer directly. Seller agrees that Worlyn may describe or otherwise reflect the terms contained herein in any terms of service, receipts, disclosures, or notices including, but not limited to, receipts provided to Buyers that Worlyn may deem necessary or prudent.
Worlyn partners with Payment Services Providers for purposes of collecting payments from Buyers, transferring such payments from Buyers to Sellers, and holding funds in connection with Worlyn Balances. All payments services in connection with the withdrawal of funds on the Worlyn platform is performed by Worlyns Payment Services Providers.
Sellers are responsible for obtaining a general liability insurance policy with coverage amounts that are sufficient to cover all risks associated with the performance of their services.
Sellers are allowed to post a select amount of active Gigs based on their Level status.
Gigs for Sellers without a Level status.
3 Gigs for Level 1 Sellers.
12 Gigs for Level 2 Sellers.
25 Gigs for Top Rated Sellers.
Gigs created on Worlyn is User Generated Content.
Gigs and/or users may be removed by Worlyn from the Site for violations of these Terms of Service and/or our Community Standards, which may include (but are not limited to) the following violations and/or materials:
Illegal or Fraudulent services
Copyright Infringement, Trademark Infringement, and violation of a third party's terms of service reported through our Intellectual Property Claims Policy found here
Adult oriented services, Pornographic, Inappropriate/Obscene
Intentional copies of Gigs
nonsense, or violent or deceptive Gigs
misleading to Buyers or others
of regulated goods
Offering to prepare academic works on behalf of Buyers
Services that extend beyond 30 days of service duration
Exceedingly low-quality Gigs
Promoting Worlyn and/or Worlyn Gigs through activities that are prohibited by any laws, regulations, and/or third parties' terms of service, as well as through any marketing activity that negatively affects our relationships with our users or partners.
Gigs that are removed for violations mentioned above, may result in the suspension of the Seller account.
Gigs that are removed for violations are not eligible to be restored or edited.
Gigs maybe removed from our Search feature due to poor performance and/or user misconduct.
Gigs may include pre-approved website URLs contained within the Gig description and requirements box. Gigs containing websites promoting content, which violates Worlyn Terms of Service and/or our Community Standards will be removed.
Gigs are required to have an appropriate Gig image related to the service offered. An option to upload two additional Gig images is available to all Sellers. Sellers must deliver the same quality of service as shown on their Gig images. Recurring deliveries that donÃ¢â‚¬â„¢t match the quality shown on the Gig images may lead to the SellerÃ¢â‚¬â„¢s account losing Seller status or becoming permanently disabled.
Gigs may contain an approved Gig Video uploaded through the Gig management tools available on Worlyn.
Statements on the Gig Page that undermines or circumvent these Terms of Service is prohibited.
Eligible Gigs in select Categories may set up Gig Packages to offer their services in structured formats with multiple price points for the selected Gig.
Certain categories are available only to Pro Sellers to create Gigs. If you are not a Pro Seller, creating a Gig for services available to Pro only may result in the removal of your Gig.
Gig Extras are additional services offered on top of the SellerÃ¢â‚¬â„¢s Gig for an additional price defined by the Seller.
Gig Extras may be removed for violations of our Terms of Service and/or our Community Standards. For specific terms, please see the Gigs section above for a list of services that violate our Terms of Service. Gigs are subject to be removed due to violations found in Gig Extras.
The amount of Gig Extras, which can be offered, and the price for each Gig Extra, is based on your Seller Level. More information surrounding your accounts eligibility for Gig Extras can be found here.
Services offered through Gig Extras must be related to the base service and part of the deliverables on the Order.
Gig Extras may cover different categories of services that are components to a higher quality delivered service.
Sellers have the option to extend the duration of an Order for each Gig Extra that is added to the Order. This is to cover the time needed to complete the extra service.
Worlyn is all about helping sellers leverage their skills. We seek to empower top performing sellers with helpful tools to grow their business. Sellers who invest in self-promotion may achieve greater customer satisfaction. And, if they deliver on time and maintain high quality and ratings, Worlyn may reward them with new statuses, special opportunities, benefits, and tools that come with it.
Worlyn Sellers can gain account Levels based on their activity, performance, and reputation. The advancement criteria can be found here.
Advancement in Levels are updated periodically by an automated system.
The current Levels a seller can achieve are Level 1, 2, and Top Rated.
who cannot maintain their high-quality service, experience a severe
drop in ratings, or stop delivering on time risk losing their Seller
status and the benefits that come with it. For example, late
deliveries, warnings to the Seller account and
cancellations can cause a seller to move to a different Level.
Advanced levels provide their owners with additional benefits, including offering Gigs for higher prices through Gig Extras, or selling their Gig in multiples.
Top Rated Sellers
Top Rated Sellers are chosen manually by Worlyn editors through an ongoing review process based on seniority, the volume of sales, extremely high ratings, exceptional customer care, high order completion rate and community leadership. Top Rated Sellers gain access to more extensive features than previous levels, including exclusive access to beta features and VIP support.
Top Rated eligibility is constantly evaluated by Worlyn to ensure that the quality standards and expectations of the Top Rated selection is kept. Worlyn retains the right to change a Top Rated Seller status in light of such evaluation. In addition, Top Rated Sellers who cannot maintain their high-quality service through a severe drop in ratings, stop delivering on time, increased cancellation rate or violate our Terms of Service and/or our Community Standards, also risk losing their Top-Rated status and the benefits that come with it.
Pro Sellers are pre-verified professionals who undergo a vetting process by Worlyn editors. Applying for Worlyn Pro is open to everyone: professional freelancers who are new to Worlyn, as well as existing Worlyn Sellers.
Pro Sellers eligibility is constantly evaluated by Worlyn to ensure that the quality standards and expectations of the Pro Seller selection is kept. Worlyn retains the right to change a Pro Seller status in light of such evaluation. In addition, Pro Sellers who cannot maintain their high-quality service through a severe drop in ratings, stop delivering on time increased cancellation rate or violate our Terms of Service, also risk losing their Pro status and the benefits that come with it.
Worlyn Sellers have access to several exclusive features that help customize the way their services can be offered.
Sellers can also send Custom Offers addressing specific requirements of a Buyer.
Custom Offers are defined by the Seller with the exact description of the service, the price, and the time expected to deliver the service.
Custom Offers are sent from the conversation page.
Services provided through Custom Offers may not violate Worlyn Terms of Service and/or our Community Standards.
Custom Offers above $50 may include up to three project milestones. Each milestone is paid and delivered separately in accordance with each Custom Offer description and timelines.
A milestone is marked as Complete after it is delivered by the Seller and then accepted by the Buyer. A milestone will be automatically marked as complete if no acceptance or request for modification were submitted within 8 days after marked as Delivered, however, in such case the Order will be stopped and all further milestones will be canceled.
Once a milestone is delivered, Buyers may choose to either continue with the Order and pay for the next milestone or to stop the Order. Please note that if you choose to stop the Order, the currently delivered milestone will not be canceled.
A Worlyn Studio allows certain Sellers to collaborate with each other and offer Buyers a multi-service Gig (a "Studio Gig").
Studio Lead: Certain selected Sellers may lead and operate Worlyn Studios as Studio Leads. Studio Leads are chosen manually by Worlyn editors through an ongoing review process based on seniority, the volume of sales, high ratings, exceptional customer care, high order completion rate, and more. The Studio Lead is responsible for inviting all Studio Members and managing all incoming Orders, from communicating with the Buyer, through handling any required revisions and until the final delivery. The Studio Lead can also remove Studio Members from Studio Gigs at any time. With respect to open Orders, however, Studio Members can be removed by Customer Support only.
Studio Members: A Studio Lead can invite other Sellers who were also chosen by Worlyn to be eligible for Studios collaboration (each, a "Studio Member") to join their Studio Gig and be assigned to a specific service. Studio Members can ask to be removed from a Studio Gig at any time.
Studio Gigs: A Studio Gig provides a bundle of services (from two services and up to Worlyn) within one Gig. A Studio Gig minimum price is US$500. As Studio Gig is comprised of several services, every service includes its own pricing, pricing factors, and a Studio Member / Lead that is accountable for such service, all of which is defined by the Studio Lead when creating the Studio Gig. Worlyn Studios may also offer Custom Offers.
Limitations: Each Worlyn Studio has one Studio Lead. Similarly, a Studio Lead may not operate more than one Worlyn Studio. A Worlyn Studio can offer up to Worlyn Studio Gigs, each comprised of up to four Studio Members in addition to the Studio Lead. Studio Members may not be assigned to more than three Studio Gigs.
Studio Gig Reviews: Studio Gig Buyers are able to leave a public review on the Studio Gig as if it were a regular Gig. The public buying rating & review is linked to and visible on the Studio Gig page, the Worlyn Studio itself (studio page), as well as all Studio Members and Studio Lead of that Worlyn Studio.
Worlyn accredits the Studio Members and Studio Lead only when the entire order is completed. Studio Members should note that an Order
maybe canceled due to reasons that are beyond their control (a mal
performance of another Studio Member for example). If an order is
canceled for any reason, the funds paid will be returned to the
BuyerÃ¢â‚¬â„¢s Worlyn Balance. As with any other Order,
Revenues are only made available for withdrawal by the Studio Members
following a safety clearance period of either 14 or 7 days after the
order is marked as Complete, depending on the Studio Lead a Level Status or classification (Level 1, Top Rated, Pro, etc.).
Worlyn Anywhere is a feature that allows Sellers to send Custom Offers outside of Worlyn.
Services offered through Worlyn Anywhere must comply with our Terms of Service and our Community Standards.
Users accessing and purchasing from a Worlyn Anywhere offer that are not already members of Worlyn will be required to register with Worlyn to create an Order.
Sellers are required to deliver proof of completion of services in the Order Page. Please see our Orders section for further details.
Communication for handling Orders should be performed on Worlyn, through the Order Page. Users who engage and communicate off of Worlyn will not be protected by our Terms of Service.
Eligible Gigs have the option to use Stock Images.
“Stock Images‚ is a Gig Extra that allows Sellers to choose from an exclusive catalog of images as part of the final delivery of work.
Sellers earn 25% of revenue from the Stock Images Extra, for completed orders only.
Important: Each selected Stock Image is authorized for a one time use. The selected image is integrated with the delivered work only and not as a stand-alone or for recurring use. Sellers are unauthorized to share the original image file with the Buyer or any third party.
Important: If you cancel an order that includes a Stock Image, the usage of that Stock Image will be canceled as well and you will no longer be able to use the Stock Image Extra on the same Order.
All Stock Images are licensed by Worlyn®, who has full ownership and copyrights to the Stock Images provided on Worlyn and shall be responsible for all Stock Images and their quality.
When using Stock Images, you represent and warrant the following:
You may not sell, modify, re-use, re-sell, distribute, display, reproduce or make any other use of the Stock Images.
Image(s) may not be used: on
a stand-alone basis with no other content; for
pornographic, defamatory or other unlawful purposes; as
templates used to create multiple copies of the same Gig; for
the purpose of enabling file-sharing of the image file; or in
logos, trademarks, service marks or any other branding or
If Stock Images featuring individuals is used in connection with a sensitive, unflattering or controversial subject, you must include a statement that the image is used for illustrative purposes only and the individual is a model.
You may not activate the function in Stock Images, remove any metadata in Stock Images, or reverse engineer, decompile or disassemble the Stock Image(s) to enable the download or use of Stock Images on a stand-alone basis.
No ownership or copyrights to Stock Images are granted to you. Users can contact Worlyn's customer support department for assistance here.
Shipping Physical Deliverables
Some of the services on Worlyn are delivered physically (arts and crafts, collectible items, etc.). For these types of Gigs, Sellers may decide to add shipping charges. Sellers can add shipping charges for local shipping (within the same country) and for international shipping (anywhere else).
that include shipping costs must have physical deliverables sent to
Shipping costs added to a Gig only pertains to the cost Sellers require to ship physical items to Buyers.
Important: Buyers who purchase Gigs that require physical delivery will be asked to provide a shipping address.
Sellers are responsible for all shipping arrangements once the Buyer provides the shipping address.
Worlyn does not handle or guarantee shipping, tracking, quality, and condition of items or their delivery and shall not be responsible or liable for any damages or other problems resulting from shipping.
A tracking number is a great way to avoid disputes related to shipping. We require entering the tracking number if available in the Order Page when delivering your work.
To withdraw your revenue, you must have an account with at least one of Worlyn's Payment Service Providers for the withdrawal methods. All funds eligible for Withdrawal will be held on your behalf at an account with WorlynÃ¢â‚¬â„¢s Payment Services Provider. All payment services, including withdrawal services, will be provided by WorlynÃ¢â‚¬â„¢s Payment Services Provider.
Your Worlyn profile can be associated with only one account from each Worlyn withdrawal methods. A Payment Service Provider withdrawal account can be associated with only one Worlyn profile.
Revenues are only made available for withdrawal from the Revenue page following a safety clearance period of 21 days after the order is marked as complete. Top Rated Sellers are eligible to withdraw revenue following a safety clearance period of 10 days after the order is marked as complete.
To withdraw your available revenue, you must click on the designated withdrawal provider to initiate the withdrawal process
Withdrawals can only be made in the amount available to you.
Withdrawal fees vary depending on the withdrawal method.
Withdrawals are final and cannot be undone. We will not be able to reverse this process once it has begun.
In certain cases, Sellers may withdraw Revenues in several different currencies. All currency exchange services in connection with such withdrawals are performed by WorlynÃ¢â‚¬â„¢s Payment Services Providers. Your Worlyn Balance is always derived from its US$ value and, therefore, the local currency amount of your Worlyn Balance may change daily in accordance with the exchange rate fluctuations and also includes conversion fees. Sellers always have the option to withdraw Revenues in US$.
Withdraw to your PayPal Account
Customer Support has detailed information about Worlyn refund policy.
Worlyn will refund the entire amount of your purchase to your balance. Note: If you do not want the money refunded to your shopping balance and prefer that the money be reimbursed to your PayPal or credit card, Worlyn can issue a one time refund. Revenues are only made available for withdrawal from the Revenue page following a safety clearance period of 14 days after the order is marked as complete.
Information we collect
The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.
If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.
you register for an Account, we may ask for your contact information,
including items such as name, company name, address, email address,
and telephone number.
How we use your information
We use the information we collect in various ways, including to:
Provide, operate, and maintain our website
Improve, personalize, and expand our website
Understand and analyze how you use our website
Develop new products, services, features, and functionality
Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes
Send you emails
Find and prevent fraud
Cookies and Web Beacons
Like any other website, Worlyn - Freelance Services MarketPlace uses 'cookies'. These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information.
For more general information on cookies, please read "What Are Cookies".
Our Advertising Partners
Advertising Partners Privacy Policies
Note that Worlyn - Freelance Services MarketPlace has no access to or control over these cookies that are used by third-party advertisers.
Third Party Privacy Policies
You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers' respective websites.
CCPA Privacy Rights (Do Not Sell My Personal Information)
Under the CCPA, among other rights, California consumers have the right to:
Request that a business that collects a consumer's personal data disclose the categories and specific pieces of personal data that a business has collected about consumers.
Request that a business deletes any personal data about the consumer that a business has collected.
Request that a business that sells a consumer's personal data, not sell the consumer's personal data.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.
GDPR Data Protection Rights
We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
The right to access You have the right to request copies of your personal data. We may charge you a small fee for this service.
The right to rectification You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.
The right to erasure You have the right to request that we erase your personal data, under certain conditions.
The right to restrict processing You have the right to request that we restrict the processing of your personal data, under certain conditions.
The right to object to processing You have the right to object to our processing of your personal data, under certain conditions.
The right to data portability You have the right to request that we transfer the data that we have collected to another the organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.
Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.
Worlyn - Freelance Services Marketplace does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.